Community manager tool kit: Forum games and icebreakers

It’s late on a Wednesday evening as I write, and to placate the content gods but still maintain my sleep schedule, I’ve decided to provide you all with a lightly-researched, BuzzFeed-style list for your own personal amusement—and maybe for your community’s as well. Enjoy these five forum and online community games to help get the convo…

Omni-channel marketing: Where does online community fit?

You may have heard the terms omni-channel marketing or omni-channel experience cropping up at your company recently. As consumers continue adopting the panoply of channels provided by social media and mobile communication technologies, it has necessitated a shift from siloed multichannel marketing and communications tactics to fully integrated customer experience strategies that cut across an…

What Mom taught me about procrastination

In continuing my tribute to the life lessons Mom has taught me, I thought I’d throw in a post that’s a little more lighthearted than what Mom taught me about transparency. So, procrastination. Give me a second. [Three days later.] So, procrastination. About that. Mom always told me that a procrastinator is just someone who works…

What Mom taught me about transparency

I was reading Molly Talbert’s recent article on Bay Are Rapid Transit’s response to angry riders’ tweets about service delays and outages. Apart from being a great article, it reminded me of one of those formative moments in my life that I don’t often dwell on. Despite that, when I do think about it, it’s…

What’s your gin binge? Mine? Twitter.

It isn’t hard to figure out why people were drinking gin. It is palatable and intoxicating, and a winning combination, especially when a chaotic world can make sobriety seem overrated. Clay Shirky, Cognitive Surplus Maybe you guessed that I was recently read Clay Shirky’s Cognitive Surplus [watch Shirky’s TED Talk]. I read the first two…