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Strategies for association communities

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Category: CMGR Toolkit

CMGR Toolkit

Community manager toolkit: Scale your community with volunteers

At some point you may have found yourself at work long after everyone else has left, the fluorescent lights buzzing above your head, and the sound of a lonely unanswered …

CMGR Toolkit

Three signs your association is ready for an online community

While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you …

CMGR Toolkit

What is thanatosensitivity and what does it have to do with my community?

If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration …

CMGR Toolkit / Community Management

Skariphos one year on…thank you!

If you subscribe to the blog, then you got a sneak peak of this a few weeks ago when I accidentally posted it as a test–I hope you enjoyed the …

CMGR Toolkit

Community manager, advocate thyself! Speaking up for you, your job and your community

Being a good community manager means being an advocate for your members. It also means advocating for yourself and your job. To do that, you sometimes have to take risks. …

CMGR Toolkit

Retired members make great association community managers

I was getting coffee with a friend of mine, and she was telling me that her association is at the point where it needs a community manager, but they don’t …

CMGR Toolkit / Community Management

Levels of order in online community: The art of banning users

I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …

CMGR Toolkit / Community Management

How the 90-9-1 rule applies to community tactics–like welcome campaigns

You’ve heard of the 90-9-1 rule, or the 1 percent rule of online community participation. It’s the general principal that around 90 percent of your audience will lurk in your …

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