Community manager tool kit: Forum games and icebreakers
It’s late on a Wednesday evening as I write, and to placate the content gods but still maintain my sleep schedule, I’ve decided to provide you all with a lightly-researched, …
Flirting with success: Metaphors for understanding online community behavior
It’s about time you listened to your community culture. When you’ve been in a relationship long enough, you start picking up on your partner’s ticks. Over time you memorize their …
So you decided to be a community manager
Let’s introduce ourselves to virtual strangers then tell them how to talk to each other. We’ll assume for a moment that you’ve decided to become a community manager. The other …