Three signs your association is ready for an online community

While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you that there is a right time, and a wrong time, to launch your association’s community. Before you can even start building your private social network,…

Why I volunteer: The benefits of extracurricular pursuits

This article first appeared on AssociationSuccess.org. Join me, Catherine Hackney of Confident Communities Consulting, and Arianna Rehak from AssociationSuccess.org on September 14th, 12-1pm EST, for a live, collaborative discussion about handling conflict in your online community. Register for the discussion today. I keep hearing about all these reasons why people shouldn’t work too much—health, wellness,…

August in Review: Highlights From Skariphos.com

It’s been a busy month here at Skariphos, so I thought I would take a little break and take a look back at some August highlights. In addition to a few of my favorite articles from the blog, click the image below to get links to features of Skariphos and me, Luke Zimmer, in ASAE’s…

Retired members make great association community managers

I was getting coffee with a friend of mine, and she was telling me that her association is at the point where it needs a community manager, but they don’t yet have enough work to make it a full-time position. She told me about a few of the options they had considered, including bringing on…

Creating a member-oriented online community

This article originally appeared at ASAE: The Center for Association Leadership. My thanks to Oona Schmid who co-wrote this article with me! Just because an association creates an online community platform and stacks it with educational material does not mean members will rush to sign up. These tactics will help you build an engaging and…

Creating a sense of ownership in your online community

Members need to trust that their community is a safe space to participate—whether they’re providing positive or negative feedback to their peers. Never allow members to attack someone for sharing their thoughts, and take time to consider whether or not to allow anonymity in posting or reporting content on your community. Ownership is a concept…

Community manager tool kit: Small tactics for big change

To encourage and build engagement in online communities, sometimes the smallest things make the biggest difference—I was reminded of this recently listening to a science podcast where they discussed the metabolism of medicines in mice during lab experiments. In one group of mice, the meds the scientists were testing were metabolized twice as fast as…