Three signs your association is ready for an online community
While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you …
Community manager, advocate thyself! Speaking up for you, your job and your community
Being a good community manager means being an advocate for your members. It also means advocating for yourself and your job. To do that, you sometimes have to take risks. …
Levels of order in online community: The art of banning users
I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …
8 design basics for non-designers
This article was first published by ASAE: The Center for Association Leadership. If you’re a part of a small communications team—or you are the communications team—then at some point you …
So you decided to be a community manager
Let’s introduce ourselves to virtual strangers then tell them how to talk to each other. We’ll assume for a moment that you’ve decided to become a community manager. The other …