I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …
You’ve heard of the 90-9-1 rule, or the 1 percent rule of online community participation. It’s the general principal that around 90 percent of your audience will lurk in your …
So maybe you can’t put an exact dollar value on the content your community produces, but at some point you will be asked to show how your online community has …
There are days when one wonders how people can be so cruel. I had one of those days when I read about Amy Inita, who was beaten while a group …
It’s about time you listened to your community culture. When you’ve been in a relationship long enough, you start picking up on your partner’s ticks. Over time you memorize their …