Levels of order in online community: The art of banning users

I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. They discussed how behavioral demonstrations and “levels of order” can maintain a cohesive, orderly group, whether online or off. While the theory is somewhat controversial,…

Flirting with success: Metaphors for understanding online community behavior

It’s about time you listened to your community culture.  When you’ve been in a relationship long enough, you start picking up on your partner’s ticks. Over time you memorize their habits, their likes and dislikes, and maybe even their less endearing quirks. Online communities aren’t much different. They aren’t just people. They’re groups of people,…