Facebook makes a play for associations and member organizations with new group features
Facebook just became a little more attractive to member-based organizations like associations that are looking to host their online communities in the platform.
Ethics of digital engagement: How far is too far in the quest for attention?
If you’re a regular reader, then you know I’m a big fan of TED Talks. A recent episode titled “Manipulation” got me thinking about the community manager’s role in the …
Social media regulations might loom on the horizon, but privacy is your responsibility until they arrive
There are changes coming to social media regulations. In an environment where elections can be thrown by fake social media accounts and a seemingly endless string of data and privacy …
What is thanatosensitivity and what does it have to do with my community?
If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration …
Levels of order in online community: The art of banning users
I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …