Ethics of digital engagement: How far is too far in the quest for attention?

If you’re a regular reader, then you know I’m a big fan of TED Talks. A recent episode titled “Manipulation” got me thinking about the community manager’s role in the debate over social media and mental disorders. I won’t pretend to have any of the answers here—even the National Institutes of Health agree that there’s…

Three signs your association is ready for an online community

While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you that there is a right time, and a wrong time, to launch your association’s community. Before you can even start building your private social network,…

What is thanatosensitivity and what does it have to do with my community?

If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration to a person’s contributions and bring a sense of closure to the gap that can be left by a member’s passing. In case you haven’t…

August in Review: Highlights From Skariphos.com

It’s been a busy month here at Skariphos, so I thought I would take a little break and take a look back at some August highlights. In addition to a few of my favorite articles from the blog, click the image below to get links to features of Skariphos and me, Luke Zimmer, in ASAE’s…

#CMAD 2017: All good things in moderation

#CMAD 2017, Session 7: All Good Things in Moderation from 5:00 Films & Media. My thanks to Lindsay Starke at Higher Logic, Marghet Hager at Dynamic community, and 5:00 Films & Media for making me look good during the 2017 Community Manager Appreciation Day celebrations!

Creating a sense of ownership in your online community

Members need to trust that their community is a safe space to participate—whether they’re providing positive or negative feedback to their peers. Never allow members to attack someone for sharing their thoughts, and take time to consider whether or not to allow anonymity in posting or reporting content on your community. Ownership is a concept…

Community manager tool kit: Small tactics for big change

To encourage and build engagement in online communities, sometimes the smallest things make the biggest difference—I was reminded of this recently listening to a science podcast where they discussed the metabolism of medicines in mice during lab experiments. In one group of mice, the meds the scientists were testing were metabolized twice as fast as…