Skariphos one year on…thank you!

If you subscribe to the blog, then you got a sneak peak of this a few weeks ago when I accidentally posted it as a test–I hope you enjoyed the early release! As a thank you to all of my readers and to celebrate the founding of Skariphos.com in September 2016 (and Labor Day weekend…

Levels of order in online community: The art of banning users

I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. They discussed how behavioral demonstrations and “levels of order” can maintain a cohesive, orderly group, whether online or off. While the theory is somewhat controversial,…

Creating a member-oriented online community

This article originally appeared at ASAE: The Center for Association Leadership. My thanks to Oona Schmid who co-wrote this article with me! Just because an association creates an online community platform and stacks it with educational material does not mean members will rush to sign up. These tactics will help you build an engaging and…

8 design basics for non-designers

This article was first published by ASAE: The Center for Association Leadership. If you’re a part of a small communications team—or you are the communications team—then at some point you might be asked to design something for your association, even if you don’t have design experience. But, in today’s hypervisual world, even basic design skills…

Community manager tool kit: Forum games and icebreakers

It’s late on a Wednesday evening as I write, and to placate the content gods but still maintain my sleep schedule, I’ve decided to provide you all with a lightly-researched, BuzzFeed-style list for your own personal amusement—and maybe for your community’s as well. Enjoy these five forum and online community games to help get the convo…