If you’re a regular reader, then you know I’m a big fan of TED Talks. A recent episode titled “Manipulation” got me thinking about the community manager’s role in the debate over social media and mental disorders. I won’t pretend to have any of the answers here—even the National Institutes of Health agree that there’s…
Tag: advice
Community managers unite! Handling conflict in online communities
Last week Catherine Hackney of Confident Communities Consulting, Arianna Rehak of AssociationSuccess.org, and I led the first “Community Managers Unite!” Crowdcast. I had a blast and hope you’ll watch the recording below. We heard from lots of association community managers about how they handle different kinds of conflict in their online communities. These ranged from…
Three signs your association is ready for an online community
While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you that there is a right time, and a wrong time, to launch your association’s community. Before you can even start building your private social network,…
Using discussion forums and online communities to generate leads
If you are a marketer or salesperson, you probably have a strategy for using social media to build your brand. But have you considered the power of niche discussion forums to generate sales and to build your business network? If not, now is the time to take a look at how you can leverage these…
What is thanatosensitivity and what does it have to do with my community?
If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration to a person’s contributions and bring a sense of closure to the gap that can be left by a member’s passing. In case you haven’t…
Why I volunteer: The benefits of extracurricular pursuits
This article first appeared on AssociationSuccess.org. Join me, Catherine Hackney of Confident Communities Consulting, and Arianna Rehak from AssociationSuccess.org on September 14th, 12-1pm EST, for a live, collaborative discussion about handling conflict in your online community. Register for the discussion today. I keep hearing about all these reasons why people shouldn’t work too much—health, wellness,…
Skariphos one year on…thank you!
If you subscribe to the blog, then you got a sneak peak of this a few weeks ago when I accidentally posted it as a test–I hope you enjoyed the early release! As a thank you to all of my readers and to celebrate the founding of Skariphos.com in September 2016 (and Labor Day weekend…
Community manager, advocate thyself! Speaking up for you, your job and your community
Being a good community manager means being an advocate for your members. It also means advocating for yourself and your job. To do that, you sometimes have to take risks. Once upon a time, I stepped into my annual performance review, palms sweaty, hands shaking. I wasn’t all that nervous about the review itself. I…
