Ethics of digital engagement: How far is too far in the quest for attention?
If you’re a regular reader, then you know I’m a big fan of TED Talks. A recent episode titled “Manipulation” got me thinking about the community manager’s role in the …
Community managers unite! Handling conflict in online communities
Last week Catherine Hackney of Confident Communities Consulting, Arianna Rehak of AssociationSuccess.org, and I led the first “Community Managers Unite!” Crowdcast. I had a blast and hope you’ll watch the …
Three signs your association is ready for an online community
While I may be biased toward online communities–I think lots of organizations can find ways to incorporate community into their business strategies–I will also be the first to tell you …
Using discussion forums and online communities to generate leads
If you are a marketer or salesperson, you probably have a strategy for using social media to build your brand. But have you considered the power of niche discussion forums …
What is thanatosensitivity and what does it have to do with my community?
If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration …
Why I volunteer: The benefits of extracurricular pursuits
This article first appeared on AssociationSuccess.org. Join me, Catherine Hackney of Confident Communities Consulting, and Arianna Rehak from AssociationSuccess.org on September 14th, 12-1pm EST, for a live, collaborative discussion about …
Skariphos one year on…thank you!
If you subscribe to the blog, then you got a sneak peak of this a few weeks ago when I accidentally posted it as a test–I hope you enjoyed the …
Community manager, advocate thyself! Speaking up for you, your job and your community
Being a good community manager means being an advocate for your members. It also means advocating for yourself and your job. To do that, you sometimes have to take risks. …