Community manager toolkit: Scale your community with volunteers

At some point you may have found yourself at work long after everyone else has left, the fluorescent lights buzzing above your head, and the sound of a lonely unanswered phone ringing through the empty hallways. Yet you remain, typing madly and wishing you had a clone to help you with all of the work…

Community managers unite! Handling conflict in online communities

Last week Catherine Hackney of Confident Communities Consulting, Arianna Rehak of AssociationSuccess.org, and I led the first “Community Managers Unite!” Crowdcast. I had a blast and hope you’ll watch the recording below. We heard from lots of association community managers about how they handle different kinds of conflict in their online communities. These ranged from…

Using discussion forums and online communities to generate leads

If you are a marketer or salesperson, you probably have a strategy for using social media to build your brand. But have you considered the power of niche discussion forums to generate sales and to build your business network? If not, now is the time to take a look at how you can leverage these…

August in Review: Highlights From Skariphos.com

It’s been a busy month here at Skariphos, so I thought I would take a little break and take a look back at some August highlights. In addition to a few of my favorite articles from the blog, click the image below to get links to features of Skariphos and me, Luke Zimmer, in ASAE’s…

Retired members make great association community managers

I was getting coffee with a friend of mine, and she was telling me that her association is at the point where it needs a community manager, but they don’t yet have enough work to make it a full-time position. She told me about a few of the options they had considered, including bringing on…