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Tag: moderation

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Community managers unite! Handling conflict in online communities

Last week Catherine Hackney of Confident Communities Consulting, Arianna Rehak of AssociationSuccess.org, and I led the first “Community Managers Unite!” Crowdcast. I had a blast and hope you’ll watch the …

CMGR Toolkit

Retired members make great association community managers

I was getting coffee with a friend of mine, and she was telling me that her association is at the point where it needs a community manager, but they don’t …

CMGR Toolkit

Levels of order in online community: The art of banning users

I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …

Associations / CMGR Toolkit / Community Management

#CMAD 2017: All good things in moderation

#CMAD 2017, Session 7: All Good Things in Moderation from 5:00 Films & Media. My thanks to Lindsay Starke at Higher Logic, Marghet Hager at Dynamic community, and 5:00 Films …

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