Community manager toolkit: Scale your community with volunteers
At some point you may have found yourself at work long after everyone else has left, the fluorescent lights buzzing above your head, and the sound of a lonely unanswered …
Community managers unite! Handling conflict in online communities
Last week Catherine Hackney of Confident Communities Consulting, Arianna Rehak of AssociationSuccess.org, and I led the first “Community Managers Unite!” Crowdcast. I had a blast and hope you’ll watch the …
Using discussion forums and online communities to generate leads
If you are a marketer or salesperson, you probably have a strategy for using social media to build your brand. But have you considered the power of niche discussion forums …
What is thanatosensitivity and what does it have to do with my community?
If you don’t acknowledge a member’s death, that person’s online contributions may live on, but their memory will quickly fade. Acknowledging death allows your online community to give special consideration …
Levels of order in online community: The art of banning users
I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …
How the 90-9-1 rule applies to community tactics–like welcome campaigns
You’ve heard of the 90-9-1 rule, or the 1 percent rule of online community participation. It’s the general principal that around 90 percent of your audience will lurk in your …
Creating a member-oriented online community
This article originally appeared at ASAE: The Center for Association Leadership. My thanks to Oona Schmid who co-wrote this article with me! Just because an association creates an online community …
#CMAD 2017: All good things in moderation
#CMAD 2017, Session 7: All Good Things in Moderation from 5:00 Films & Media. My thanks to Lindsay Starke at Higher Logic, Marghet Hager at Dynamic community, and 5:00 Films …