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Strategies for association communities

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Tag: online community

CMGR Toolkit / Community Management

Retired members make great association community managers

I was getting coffee with a friend of mine, and she was telling me that her association is at the point where it needs a community manager, but they don’t …

CMGR Toolkit / Community Management

Levels of order in online community: The art of banning users

I was listening to Community Signal (available wherever fine podcasts are sold) and Patrick O’Keefe’s conversation with famed criminologist George Kelling about applying the Broken Windows theory to community management. …

CMGR Toolkit / Community Management

How the 90-9-1 rule applies to community tactics–like welcome campaigns

You’ve heard of the 90-9-1 rule, or the 1 percent rule of online community participation. It’s the general principal that around 90 percent of your audience will lurk in your …

Associations / Communications / Community Management / Social Media

Creating a member-oriented online community

This article originally appeared at ASAE: The Center for Association Leadership. My thanks to Oona Schmid who co-wrote this article with me! Just because an association creates an online community …

Community Management / Consulting

Finding your calling as an online community consultant

In today’s internet-fueled economy, it’s easier than ever to find a niche in the workforce and fill it, which is essentially the definition of what consultants do. And frankly, in …

CMGR Toolkit / Community Management

Community manager tool kit: Metrics for tracking growth and engagement

So maybe you can’t put an exact dollar value on the content your community produces, but at some point you will be asked to show how your online community has …

Community Management

The future of online communities: Knowledge pills, VR networking and community-powered AI bots

Since I moved to DC, I’ve had a lot more time to ponder and listen to podcasts as I wait in traffic on my way to/from work. While all that …

CMGR Toolkit / Community Management

The dollar value of your online community

As a community manager, you may have been asked to show the "return on investment" of your community. To do this, though, you have to put a dollar amount on …

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